If your question is not answered here you are encouraged to leave a support ticket with us through the form on the main support page. Or contact your computer manufacturer.

Powering On:

Powering on your computer usually only requires that the power cable be connected and that you press your power button. As you are here we can assume that your computer is powered on. However sometimes your computer may not power on if you have moved it recently or added new hardware forgetting to re-attach any cables you may have unplugged in the process of adding your new hardware. If you have recently experienced outages in power or power surges. Possibly simply age is a factor in hardware failure such as that in your computers power supply. This simple steps may remedy your power failure issue.
Be sure the power cable is firmly connected to your computer and that the power supply switch is in the on position.
Be sure that your power switch is not loose from the case. Or that the faceplate is firmly secured.
If you are a technical individual be sure that all power cables are firmly secured inside the case. If you would rather not do this you can instead contact Northwest Computer Professionals through their support system or over the telephone and arrange that we fix your computer. If your machine is still under warrantee from your computer manufacturer contact them instead to avoid voiding your warrantee.


Peripheral Connection
If a mouse or keyboard is not working properly their a few steps you can take to fix the problem yourself.
Be sure as with all connections to your computer that whatever plugs are connected securely. If your keyboard or mouse is not responding unplug them from your computer and plug them back in.
In the event that the above steps do not work for you, you may check your device manager accessible through the properties dialog of My Computer check if all device drivers are installed and the device is enabled if they are not run the hardware wizard and find the correct drivers for your devices.
If the above steps do not work contact us through the support form or over the phone and we will attempt to walk you through the process and or set a time and date for a service call. Or a service at the shop.
Monitor Issues
If your display does not display anything in windows their may be a driver conflict if you have recently updated your computer or changed displays. Reboot your computer and enter safe mode by pressing F8 select any of the safe mode selections containing the words safe mode and attempt to restore to an earlier configuration though the System restore program accessible through
Start->All Programs->Accessories->System Restore.
If your display does not display anything at all even during boot post (the sequence of screens proceeding windows) Check your monitor connections and be sure that you are connected to the active display adapter (if you have more than one).
If the above steps do not work contact us through the support form or over the phone and we will attempt to walk you through the process and or set a time and date for a service call. Or a service at the shop.
Sound Issues
If you cannot hear sound coming from your speakers check to be sure that your speakers are connected to the line out jack on your computer and that the volume level is set to an audible level in volume control.
Next Check your device manager accessible through the properties window of My Computer that your sound device is installed. If it is not you can contact the manufacturer of your sound device on the web or over the telephone and have them direct you through the process of installing your sound device.
Their is one last thing you can check before bringing the machine in to us and that is accessible through the My Computer Manage menu select services and check to see if Windows Audio is a started service. If it is not start the service.
Internet Issues
Internet issues can range from not being able to receive email, network errors or being able to reach a selected page through your web browser. If your problem happens to be the latter we can safely assume that you are either using another machine or that you no longer have an issue as you are viewing this page.
Most issues can be resolved by checking your network settings or power cycling your router, modem or both; by unplugging your router, modem or both for 15 seconds and reconnecting power to your devices. For an accurate listing of your email and internet settings please contact your Internet Service Provider (ISP) Local High-speed Providers in our serviceable area are ATC and Microserv
. Dial-Up providers are a dime a dozen if you are still browsing with dial-up we recommend that you upgrade your internet service. It will cost you more but the added functionality and ease of your internet experience will be well worth the price.

If the above steps do not work contact us through the support form or over the phone and we will attempt to walk you through the process and or set a time and date for a service call. Or a service at the shop.

*This is only a partial rundown of the issues we see most often in this area if anything described here causes you to feel uneasy about the procedure we can certainly service your machine. At Northwest Computer Professionals we strive to make your computer experience a happy and productive one. We are also available over the phone to answer your computing questions at 527-3303*

 

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